Refund policy

return and refund policy — Derm A+

this return and refund policy outlines the consumer rights, conditions, and procedures regarding order cancellations, open-box returns, financial refunds, and structural product warranties for all purchases made through Derm A+.

1. open-box return policy ("no questions asked")

in compliance with global consumer protection regulations and to ensure absolute clinical satisfaction, we provide an extended, premium return infrastructure.

1.1. eligibility criteria: we offer free, no questions asked returns. consumers retain the absolute right to return their product even if it has been unsealed, opened, or tested. 1.2. integrity of returned hardware sets: to qualify for a full financial refund, the return shipment must remain structurally complete. the device, mask, and packaging must not be damaged or missing any components. all original cables, accessories, manuals, and internal structural elements must be included in the return package. 1.3. rejection of damaged returns: Derm A+ reserves the right to deny a refund or apply a diminished restocking fee if the returned hardware displays clear signs of physical misuse, accidental damage, dropping, or missing hardware components.

2. return initiation and logistics procedure

2.1. formal request: to initiate a return, you must submit a formal request via the contact us form located on our platform. returns initiated without prior systematic confirmation will not be accepted. 2.2. prepaid return labels: upon verification of your order details, our customer care network will issue a prepaid return shipping label via email. 2.3. return address:all authorized returns must be dispatched using our designated courier network and official labels to ensure secure tracking back to our fulfillment hub.

3. financial refund processing

3.1. inspection window: upon arrival at our logistical facility in poland, returned items undergo a rigorous physical inspection to verify the completeness of the hardware set. this verification process is typically completed within 3 to 5 business days from arrival. 3.2. reimbursement mechanism: once approved, your refund will be issued automatically to your original method of payment (credit card, bank account, or digital payment gateway). 3.3. processing timelines:please note that while Derm A+ releases funds immediately upon approval, external banking institutions and credit card issuers may require an additional 5 to 10 business days to reflect the credit on your financial statement.

4. comprehensive product warranty infrastructure

we back our clinical and technical equipment with definitive hardware warranties to guarantee performance and manufacturing integrity.

a. led devices

warranty duration: all led devices are covered by a comprehensive 2 year warranty starting from the date of delivery.
coverage scope: this warranty covers all internal electronic defects, ledger errors, power delivery failures, and manufacturing anomalies related to the led diodes or structural housing.

b. medicube devices

warranty duration: all medicube devices distributed through our platform are backed by a definitive 1 year warranty starting from the date of delivery.
coverage scope: this warranty covers technical hardware defects, battery malfunctions, and internal engineering errors under normal, authorized operating conditions.

c. warranty exclusions and topical formulations

skincare cosmetics: all topical skincare formulations, consumable cosmetics, and liquids are strictly excluded from hardware warranty protection due to their perishable and consumable nature.
void conditions: warranties for both led devices and medicube systems are rendered immediately void if the hardware has been subjected to unauthorized disassembly, liquid immersion, physical impact, accidental breakage, or usage contrary to the official instructional manual.

5. global duties and tax protection on returns

5.1. all taxes and duties included: because taxes and duties are included in your purchase, regardless of your region, your initial financial refund will represent the exact total amount paid at checkout. 5.2. consumers will not be penalized or charged for international import or export tariffs during the authorized return transaction.