Refund policy

Dr. Breuer
Last updated: 08 August 2025

1. General

This Return & Refund Policy explains the conditions under which products purchased from Dr. Breuer may be returned, refunded, or replaced.
This policy applies globally and is subject to mandatory consumer protection laws applicable in your country of residence.

Nothing in this policy limits rights that cannot be excluded under applicable law.

2. 60-Day Money-Back Guarantee

2.1. We offer a 60-day money-back guarantee on eligible products, starting from the date of delivery.

2.2. To qualify for a refund under this guarantee, products must be:

  • unused and unopened,

  • in their original packaging,

  • returned in a condition suitable for resale.

2.3. The following items are not eligible for return under the money-back guarantee, unless defective or damaged upon delivery:

  • opened or used cosmetic products (for hygiene and safety reasons),

  • customized or personalized items,

  • products damaged due to misuse or improper handling.

3. Return Timeframes

Unless a longer period is required by local law:

  • Cosmetic products – eligible returns must be initiated within 60 days of delivery.

  • Skincare devices – eligible returns must be initiated within 60 days of delivery.

Statutory cooling-off periods under EU, UK, Australian, or other consumer laws remain unaffected.

4. Return Process

4.1. Return requests must be submitted using the contact mechanisms available on our website, together with relevant order details.

4.2. After review, return instructions will be provided.

4.3. Unless the return is due to an error on our part (e.g. defective or incorrect item), return shipping costs are the responsibility of the customer, to the extent permitted by law.

5. Refunds

5.1. Returned products are inspected upon receipt.

5.2. If approved, refunds will be issued to the original payment method used for the purchase.

5.3. Refund processing times may vary depending on the payment provider, but are typically completed within 7–10 business days after approval.

5.4. Original shipping charges are non-refundable unless otherwise required by applicable law.

6. Exchanges

6.1. We offer replacements only in cases where products are defective, damaged upon delivery, or incorrect.

6.2. Exchange requests must be submitted within the applicable return timeframe using the contact options provided on our website.

7. Damaged or Defective Products

7.1. If a product arrives damaged or defective, please notify us promptly using the contact mechanisms available on our website.

7.2. Where confirmed, we will provide a replacement or refund at no additional cost, in accordance with applicable consumer protection laws.

8. Two-Year Limited Warranty

8.1. Skincare devices sold by Dr. Breuer are covered by a 2-year limited warranty from the date of delivery.

8.2. This warranty covers manufacturing defects and faults occurring under normal use.

8.3. The warranty does not cover:

  • damage caused by misuse, accidents, or unauthorized repairs,

  • normal wear and tear,

  • damage resulting from failure to follow usage instructions.

8.4. This warranty is provided in addition to, and does not affect, statutory warranty rights under applicable law.

9. Legal Rights

This policy is provided in addition to mandatory consumer rights under applicable laws, including but not limited to:

  • EU and UK consumer protection legislation,

  • Australian Consumer Law,

  • applicable U.S. state and federal laws.

Where this policy conflicts with mandatory legal rights, those legal rights shall prevail.

10. Contact

All return, refund, warranty, and exchange requests must be submitted using the contact mechanisms made available on our website.