Terms of service

Dr. Breuer
Last updated: 08 August 2025

1. Introduction

1.1. These Terms of Service (“Terms”) govern your access to and purchase of products from Dr. Breuer (“we”, “us”, “our”) through our website.

1.2. By accessing our website, placing an order, or using our products, you agree to be bound by these Terms and our Privacy Policy.

1.3. These Terms are intended to comply with applicable laws in the European Union, United Kingdom, United States, Australia, and other jurisdictions, while maximizing legal protection to the extent permitted by law and without limiting mandatory consumer rights applicable in your country of residence.

2. Key Legal Notices for Global Customers

  • EU and UK customers – You have statutory rights under applicable consumer protection laws, including the EU Consumer Rights Directive and the UK Consumer Rights Act. Nothing in these Terms limits those rights.

  • United States customers – Certain disclaimers and limitations apply under applicable federal and state laws.

  • Australian customers – Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

  • Other countries – Mandatory consumer protections under your local law apply where required.

3. Definitions

  • Customer / You – Any individual or legal entity purchasing products through our website.

  • Consumer – A Customer acting for personal use and not for business or resale purposes.

  • Products – Goods sold under the Dr. Breuer brand.

  • Order – A purchase request submitted through our website.

  • Business Day – Monday to Friday, excluding public holidays.

4. Orders and Contract Formation

4.1. Product listings, descriptions, and prices constitute an invitation to treat and do not represent a binding offer.

4.2. A legally binding contract is formed when we confirm acceptance of your Order.

4.3. You are responsible for providing accurate, current, and complete information when placing an Order.

4.4. We reserve the right to refuse, cancel, or limit Orders at our discretion, including in cases of suspected fraud, payment irregularities, violations of these Terms, or where fulfillment would be unlawful.

5. Pricing and Payment

5.1. Prices are displayed in the currency shown at checkout and include applicable taxes where required by law, unless stated otherwise.

5.2. Payments are processed through third-party payment service providers available at checkout.

5.3. You are responsible for any currency conversion fees, bank charges, customs duties, or import taxes imposed by your financial institution or local authorities.

5.4. We are not responsible for delays, errors, or failures caused by payment service providers.

6. Shipping and Risk

6.1. We ship to destinations made available at checkout.

6.2. Delivery times are estimates only and may vary depending on destination and carrier.

6.3. Transfer of risk:

  • For Consumers, risk passes upon physical receipt of the Products.

  • For non-Consumers, risk passes upon delivery of the Products to the carrier.

6.4. You are responsible for ensuring that shipping information provided is accurate and complete.

7. Right of Withdrawal / Cooling-Off Period

EU and UK Consumers

7.1. You have the right to withdraw from the contract within 14 days of receiving the Products, without providing a reason.

7.2. This right does not apply to:

  • Products that have been opened and are unsuitable for return due to health or hygiene reasons;

  • Products made to your specifications or clearly personalized.

Other Jurisdictions

7.3. Where local law provides a statutory cooling-off period or return right, such rights will apply. Otherwise, returns are governed by our return policy.

8. Returns and Refunds

8.1. Returned Products must be unused, in original packaging, and in a condition suitable for resale, unless otherwise required by law.

8.2. Refunds are issued to the original payment method after inspection of returned Products.

8.3. We reserve the right to refuse returns that do not comply with these conditions, except where prohibited by applicable law.

9. Product Use and Disclaimers

9.1. Products are intended for external use only and must be used in accordance with instructions provided.

9.2. Individual results may vary and no universal or guaranteed results are promised.

9.3. A patch test is recommended prior to first use.

9.4. Products are not intended for use by children unless explicitly stated on the packaging.

9.5. To the extent permitted by law, we are not liable for adverse reactions or sensitivities not caused by a manufacturing defect.

10. Limitation of Liability

10.1. To the maximum extent permitted by law, our total liability arising from or related to any Product shall be limited to the amount paid for that Product.

10.2. We are not liable for indirect, incidental, or consequential damages, including loss of profits, business, or opportunity, to the extent permitted by law.

10.3. Nothing in these Terms limits or excludes liability for death, personal injury, fraud, or any liability that cannot be excluded under applicable law.

11. Intellectual Property

11.1. All trademarks, product designs, images, text, and website content associated with Dr. Breuer are owned by or licensed to us.

11.2. You may not copy, reproduce, distribute, or otherwise use our intellectual property without prior written permission.

12. Data Protection and Privacy

12.1. Personal data is processed in accordance with applicable data protection laws, including GDPR, UK GDPR, and relevant U.S. and international privacy regulations.

12.2. Further details are provided in our Privacy Policy.

13. Prohibited Conduct

13.1. You must not:

  • use the website for unlawful purposes;

  • attempt unauthorized access to systems or data;

  • engage in fraudulent conduct, including abusive chargebacks.

14. Governing Law and Jurisdiction

14.1. If you are a Consumer, these Terms are governed by the mandatory consumer protection laws of your country of residence.

14.2. If you are not a Consumer, these Terms are governed by the laws applicable to the operator of the website, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

14.3. Disputes shall be resolved before the competent courts or through other dispute resolution mechanisms required by applicable law.

15. Contact

All questions, requests, and communications relating to these Terms should be submitted using the contact mechanisms made available on our website.