Shipping policy

shipping and returns policy — Derm A+

this shipping and returns policy governs the sale, processing, and delivery of all products purchased through Derm A+. by placing an order, you agree to the terms, conditions, and logistics protocols outlined below.

1. order processing and fulfillment timelines

1.1. all orders are processed on official business days, monday through friday, excluding public holidays in poland and the european union. 1.2. processing windows commence only after payment authorization and full financial clearance are confirmed by our system. 1.3. because our technical equipment undergoes rigid laboratory calibration and quality control screening before dispatch, items from different product categories may carry distinct fulfillment windows.

2. geographical shipping restrictions, product classification, and delivery windows

our inventory is subject to strict regional distribution regulations and compliance frameworks based on technological classification and product formulations.

a. skincare formulations (cosmetics) and medicube devices

territorial restriction: skincare products and medicube devices ship within the european union (eu) only. we do not offer international shipping for cosmetics or medicube units to destinations outside of the eu zone.
fulfillment timeline: due to strict production batch management and limited availability, orders containing cosmetics or medicube devices typically ship within 3 to 5 business days from the date of purchase.
essential companion notice: Derm A+ skincare formulations are engineered as specialist topical treatments designed for post-led phototherapy use. however, please note that they are strictly non-essential for the technical operability and clinical functionality of our led systems; they are not required for device functionality.

b. advanced phototherapy systems (Derm A+ led masks)

territorial restriction: led devices ship worldwide. these systems ship globally to all destinations listed during the secure checkout process (including the united states, canada, the united kingdom, and the european union).
fulfillment timeline: owing to precise structural testing prior to shipment, led devices typically dispatch within 7 to 14 business days from the date of purchase.
logistical separation and split shipments: please note that our skincare items and led masks may ship separately due to limited availability. because led masks are routed through dedicated technical fulfillment lines, skincare products and other hardware components will be dispatched in a separate package to ensure the fastest possible delivery.

3. international duties, taxes, and import compliance

3.1. all taxes and duties included: taxes and duties are included in your purchase, regardless of your region. Derm A+ operates on a fully inclusive delivery basis worldwide. 3.2. the price calculated and paid at checkout is guaranteed to be the final consumer cost. regardless of your geographical region (including the united states, canada, the united kingdom, and the european union), all local sales taxes, value-added taxes (vat), goods and services taxes (gst), and import customs duties are fully covered by Derm A+. 3.3. recipients will never receive unexpected brokerage, clearance demands, or import fees from domestic customs authorities or courier partners upon delivery.

4. shipment tracking and telemetry

4.1. upon automated courier handover, a dispatch confirmation email containing a unique tracking identifier will be issued to the registered email address. 4.2. please allow up to 48 hours for tracking data to sync and display live milestones within the carrier’s electronic system.

5. delivery liabilities and delivery failures

5.1. the buyer bears sole responsibility for entering accurate, complete, and legally valid delivery data. Derm A+ cannot be held liable for delivery failures, localized delays, or structural losses resulting from inaccurate or omitted address details. 5.2. we remain exempt from liability regarding transit disruptions stemming from events beyond our operational control, including but not limited to domestic customs inspections, extreme weather events, or systemic courier strikes. 5.3. if a package is returned to our fulfillment hub due to consecutive failed delivery attempts, failure to collect from a designated access point, or invalid address entry, reshipping fees may apply.

6. return policy (free, "no questions asked" returns)

in compliance with international consumer protection laws and to ensure complete clinical satisfaction, we offer a streamlined, premium return policy.

6.1. open-box eligibility: we offer free, no questions asked returns. consumers retain the right to return their product even if it has been opened, provided all original items are included. 6.2. integrity of hardware sets: to qualify for a full refund, the return shipment must contain all original components. the device, mask, and packaging must not be damaged or missing any components. refunds will be denied or adjusted if items are missing, permanently altered, or mechanically damaged. 6.3. return initiation procedure: to initiate a return, please use the contact us form on our website. upon confirmation, a prepaid return shipping label will be issued to you via email. unsolicited returns sent without an official label will not be processed.

7. limited warranty provisions

7.1. warranty scope: factory warranty protection is strictly limited to advanced phototherapy hardware (Derm A+ led masks). 7.2. cosmetics, topical skincare formulations, consumables, and third-party hardware distribution lines (including medicube devices) are explicitly excluded from this structural hardware warranty.